Legal agreement governing your use of pgshof online gaming services. Please read these terms carefully before using our platform.
Last Updated: January 15, 2026 | Effective Date: January 1, 2026
In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
By accessing or using pgshof services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy. If you do not agree to these terms, you must immediately cease using our services and close any account you may have created.
These Terms and Conditions constitute a legally binding agreement between you and pgshof. We reserve the right to modify these terms at any time, with or without prior notice. Continued use of our services following any such modification constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically for changes.
pgshof operates under international gaming licenses and regulatory oversight. While we serve Indonesian players, online gambling laws in Indonesia are complex and evolving. It is your sole responsibility to ensure that your use of pgshof services complies with all applicable laws and regulations in your jurisdiction. We do not provide legal advice regarding the legality of online gambling in Indonesia.
To create an account and use pgshof services, you must meet the following eligibility criteria:
When creating an account with pgshof, you agree to provide accurate, current, and complete information. You must register in your own legal name using your genuine personal details. Accounts registered under false information, using another person's identity, or creating multiple accounts are strictly prohibited and will result in immediate account closure and forfeiture of any balance.
pgshof employs a Know Your Customer (KYC) verification process to comply with anti-money-laundering regulations and protect account security. Before your first withdrawal, you will be required to verify your identity by submitting a photograph of your Indonesian identification card (KTP) and proof of address. Failure to complete KYC verification within a reasonable timeframe may result in account restrictions or closure.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you shall be liable for all transactions, deposits, withdrawals, and bets placed through your account.
If you suspect unauthorized access to your account or any security breach, you must immediately notify pgshof customer support and change your password. We recommend enabling two-factor authentication (2FA) for enhanced account security.
pgshof accepts deposits and processes withdrawals in Indonesian Rupiah (IDR) through the following payment methods:
The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, although large transactions may require additional verification for security and anti-money-laundering compliance purposes.
Withdrawals are processed to the same payment method and account used for deposits, wherever possible. The minimum withdrawal amount is Rp 100,000. Verified accounts typically receive withdrawals within 3-5 minutes during Indonesian banking hours (Monday through Friday, 8:00 AM to 5:00 PM Western Indonesia Time). Withdrawals requested outside banking hours will be processed on the next business day.
Before a withdrawal can be processed, you must complete the KYC verification process. pgshof reserves the right to request additional documentation to verify the source of funds and ensure compliance with anti-money-laundering regulations. Withdrawals may be delayed or refused if we have reasonable grounds to suspect fraudulent activity, money laundering, or violation of these Terms and Conditions.
pgshof maintains strict anti-money-laundering (AML) and counter-terrorism-financing policies. All deposits must be wagered at least once before a withdrawal can be processed. We reserve the right to investigate any transaction that appears suspicious or inconsistent with normal gaming activity. Accounts suspected of being used for money laundering purposes will be immediately frozen and reported to relevant authorities.
pgshof offers various bonuses and promotions to users, including welcome bonuses, reload bonuses, cashback programs, free bets, and free spins. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds restrictions, game contribution percentages, maximum bet limits, and expiration dates.
Wagering requirements specify the amount you must wager before bonus funds or winnings derived from bonus play can be withdrawn. For example, a bonus with a 30x wagering requirement means you must place bets totaling 30 times the bonus amount before withdrawal. Wagering requirements and all bonus-specific terms are clearly stated in each promotion's detailed terms and conditions.
pgshof reserves the right to void bonuses, cancel promotions, or confiscate winnings if we determine that bonus terms have been violated, including but not limited to: bonus abuse through multiple accounts, irregular betting patterns designed solely to clear wagering requirements, collusion with other players, or any other form of fraudulent or abusive behavior. Only one bonus may be active on an account at any given time unless explicitly stated otherwise in the promotion terms.
All bets placed on pgshof are final and cannot be cancelled once accepted by our system. In the event of a technical error, system malfunction, or obvious pricing mistake, pgshof reserves the right to void affected bets and refund stakes. We will make reasonable efforts to notify affected users of such situations.
For sports betting markets, all bets are settled according to official results as determined by the relevant governing bodies (e.g., FIFA for football, ICC for cricket, NBA for basketball). In the event of a match postponement, cancellation, or abandonment, specific settlement rules apply and are detailed in our comprehensive sports betting rules available on the website.
Casino games, including slots, table games, and live dealer games, use certified random number generators (RNG) to ensure fair and unbiased outcomes. Published Return to Player (RTP) percentages are theoretical long-term averages verified by independent testing laboratories. Individual gaming sessions may deviate significantly from stated RTP due to variance and the random nature of game outcomes.
The following activities are strictly prohibited and constitute grounds for immediate account closure and forfeiture of funds:
pgshof is committed to promoting responsible gaming and preventing problem gambling. We provide a comprehensive suite of responsible gaming tools, including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion options. These tools can be configured in your account settings or by contacting customer support.
If you feel that gambling is negatively affecting your life, relationships, or finances, we strongly encourage you to seek help. Contact our customer support team immediately to discuss account restrictions or self-exclusion. Self-exclusion can be set for periods ranging from 24 hours to permanent closure. During a self-exclusion period, you will be unable to access your account or create new accounts with pgshof.
For additional support and resources regarding problem gambling, please refer to our dedicated Responsible Gaming page.
pgshof and its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to:
You acknowledge that gambling inherently involves risk of financial loss. You accept full responsibility for all gambling activity conducted through your account. pgshof does not guarantee any specific outcome or return from gaming activities.
In jurisdictions where limitations of liability are not permitted by law, our liability shall be limited to the maximum extent permitted by applicable law.
All content on the pgshof website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, is the exclusive property of pgshof or its content suppliers and is protected by Indonesian and international intellectual property laws.
The pgshof name, logo, and all related trademarks are the property of pgshof. You may not use, reproduce, modify, or distribute any pgshof intellectual property without our prior written consent. Unauthorized use may constitute trademark or copyright infringement and may be subject to legal action.
These Terms and Conditions shall be governed by and construed in accordance with international gaming law and regulations applicable to our operating licenses. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts with competence over our licensing jurisdiction.
In the event of a dispute between you and pgshof, we encourage you to first contact our customer support team to seek an amicable resolution. If the dispute cannot be resolved through customer support, you may escalate the matter through our formal complaints procedure as detailed on our website.
pgshof reserves the right to suspend or terminate your account at any time, with or without cause, and with or without prior notice. Grounds for account termination include, but are not limited to:
Upon account termination, all pending bets will be settled, and any remaining genuine balance (excluding bonus funds or winnings derived from fraudulent activity) will be returned to you via your registered payment method. pgshof is not liable for any losses or damages resulting from account termination.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or pgshof services, please contact our customer support team:
Our customer support team is available around the clock to assist you with any inquiries or issues you may encounter.
Important Notice: By continuing to use pgshof services, you affirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms form a legally binding contract between you and pgshof. If you do not agree to any provision of these terms, you must immediately cease using our services.
You must be at least 21 years old and a resident of Indonesia to create an account and use pgshof services. Valid KTP required for verification.
Keep your login credentials confidential. Enable two-factor authentication for enhanced security. Report any suspicious activity immediately.
All bonuses are subject to wagering requirements and specific terms. Read the detailed promotion terms before claiming any bonus offer.
Use our responsible gaming tools to maintain control. Set deposit limits, loss limits, and session time restrictions to gamble responsibly.
All games use certified RNG technology. Published RTP percentages are independently verified. We operate under strict gaming licenses and regulations.
Our customer support team is available around the clock to answer questions and resolve issues. Contact us via live chat, email, or WhatsApp.
Our customer support team is ready to help clarify any aspect of our Terms and Conditions. We're committed to transparency and ensuring you understand your rights and responsibilities.