pgshof is committed to protecting the personal information of every player on our platform. This policy explains in plain terms what data we collect, why we collect it, how we use and safeguard it, and what rights you hold as a data subject.
Last Updated: January 15, 2026 | Effective Date: January 1, 2026
pgshof ("we," "us," or "our") operates the online gaming platform accessible at https://pgshof.cam. We understand that entrusting us with your personal information is a significant act of confidence. This Privacy Policy describes, in full, how pgshof collects, uses, discloses, retains, and protects personal data in connection with the services we provide to users in Indonesia and other jurisdictions where our platform is available.
This policy applies to all personal data processed by pgshof through our website, mobile-optimized interface, live chat system, email correspondence, and any other channel through which you interact with us. By creating an account or otherwise using pgshof services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This document should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your relationship with pgshof.
For the purposes of this Privacy Policy, the following definitions apply:
When you register an account, complete KYC verification, contact customer support, or participate in promotions, pgshof collects the following categories of personal data:
When you access or use the pgshof platform, our systems automatically collect certain technical and behavioural data:
pgshof processes your personal data only where we have a lawful basis to do so. The table below maps each processing purpose to its corresponding legal basis:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact | Performance of contract |
| KYC identity verification | Identity, documents | Legal obligation (AML regulations) |
| Processing deposits and withdrawals | Financial, identity | Performance of contract |
| Fraud detection and prevention | Technical, financial, gaming logs | Legitimate interests; legal obligation |
| Delivering customer support | Identity, contact, communications | Performance of contract |
| Personalising your gaming experience | Usage, gaming logs | Legitimate interests |
| Sending promotional communications | Contact, usage | Consent (opt-in) |
| Responsible gaming monitoring | Gaming logs, responsible gaming data | Legal obligation; legitimate interests |
| Platform analytics and improvement | Technical, usage | Legitimate interests |
| Regulatory reporting and record-keeping | Identity, financial, gaming logs | Legal obligation |
pgshof does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We disclose personal data only in the following circumstances:
We share personal data with carefully vetted third-party processors who assist us in delivering our services. These include payment processing partners (Indonesian banks and e-wallet providers), KYC verification technology providers, cloud hosting and data-centre operators, fraud-detection software vendors, and customer-support platform providers. All processors are bound by data-processing agreements that restrict them to processing your data solely on our instructions.
We may disclose personal data to governmental, regulatory, or law-enforcement authorities where required by applicable law, court order, or our licensing obligations. We will notify you of any such disclosure where permitted by law.
In the event of a merger, acquisition, restructuring, or sale of pgshof or its assets, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any change to the applicable privacy policy in advance.
Beyond the circumstances listed above, we will share your personal data with third parties only where you have provided your explicit prior consent.
pgshof retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
pgshof implements a multi-layered security architecture designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include, but are not limited to:
While we apply industry-leading security standards, no system is entirely immune to risk. We strongly encourage you to use a strong, unique password for your pgshof account, enable two-factor authentication, and never share your login credentials with any third party.
pgshof uses cookies and similar tracking technologies to operate our platform, analyse usage patterns, personalise your experience, and detect fraudulent activity.
You may configure your browser settings to refuse all or certain categories of cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair or prevent access to pgshof services. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce the quality of your experience.
As a user of pgshof, you hold a number of rights in respect of the personal data we hold about you. We are committed to honouring these rights promptly and transparently. Your rights include:
To exercise any of these rights, please contact our Data Protection team using the contact details in Section 12 below. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
We may need to verify your identity before processing any data-subject request to ensure that personal data is not disclosed to or altered by an unauthorised individual.
pgshof's primary data-processing infrastructure is hosted in data centres located in Singapore and the European Union. When your personal data is transferred outside Indonesia, we ensure that appropriate safeguards are in place to protect it, including standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.
By using pgshof services, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia. We take all reasonable steps to ensure that such transfers are conducted lawfully and that your data receives an equivalent level of protection to that provided under Indonesian data protection law.
pgshof's services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on our platform, please contact us immediately at the address in Section 12.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data pgshof holds about you, please contact our Data Protection team through the following channels:
We aim to resolve all privacy-related enquiries fairly and efficiently. If you are not satisfied with our response, you retain the right to escalate the matter to the relevant data-protection authority in your jurisdiction.
pgshof may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory guidance. When we make material changes, we will notify registered users via email or a prominent notice on our website at least fourteen (14) days before the changes take effect. The revised policy will display an updated "Last Updated" date at the top of this page.
Your continued use of pgshof services after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you must stop using our services and may request account closure by contacting customer support.
Your Privacy Matters: pgshof is built on a foundation of trust. We collect only the data we genuinely need, we protect it with industry-leading security measures, and we never sell it to third parties. If you have any questions about how your data is handled, our support team is available around the clock.
Six principles that guide every data-protection decision we make at pgshof.
Every byte of data transmitted between your device and our servers is protected by military-grade TLS encryption. Data stored in our databases is encrypted at rest using AES-256, the same standard used by global financial institutions.
pgshof collects only the personal data strictly necessary to deliver our services, fulfil legal obligations, and protect your account. We never gather data speculatively or for purposes beyond those disclosed in this policy.
We will never sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to provide and improve pgshof services, comply with the law, and keep your account secure.
You can access, correct, export, or request deletion of your personal data at any time. You can also withdraw marketing consent, restrict certain processing activities, or object to profiling — all through a simple support request.
Independent cybersecurity firms conduct regular penetration tests and vulnerability assessments of our infrastructure. Any findings are addressed immediately, and audit reports are reviewed by senior management to drive continuous security improvements.
We notify you of any material changes to this policy at least 14 days in advance. In the unlikely event of a data breach affecting your information, we will communicate with you promptly and clearly about what happened and the steps we are taking to protect you.
Our support team is available 24/7 to address any concerns about how pgshof handles your personal data. You can also review our full Terms & Conditions or visit our FAQ for quick answers.